Cancellation Policy

Your appointments have been reserved especially for you.  We understand that sometimes schedules can change.  Please kindly give us 24 hours notice should you need to reschedule your appointment.  We recommend you reschedule in the same week to be sure that you stick to your treatment plan and don’t loose momentum with your recovery.  

Should you not show up for an appointment or give us late notice of cancellation, you will be charged for the full cost of the service scheduled. Thank you for your understanding.

For your convenience, we send you an email or text message, with an appointment reminder 48 hours before your scheduled session. Be sure you consent to this at your first visit to take advantage of this free service.

Fee Guidelines

Fees are dependent on the service and time frame of the appointment scheduled which will vary depending on your individual needs.

Direct Billing

We provide a complementary service to assist with you with direct billing to your extended health plan. This is limited to those companies and plans that are set up for this service. It is your responsibility to know your plans policies, requirements, and funding allowance for services. Your signed consent is required. Setting up your account with your insurance providers name, policy & plan numbers and the primary plan members information if applicable, prior to your visit, will make your first appointment more efficient should you choose to use this free service.

Privacy Policy

Please click here to view Mariposa Physiotherapy’s privacy policy.

Safety Protocols

• Screening
  All staff and entrants are screened prior to booking/arrival and on entry to the clinic. We record all entrants to the clinic.
• Cleaning and Disinfecting
  Stringent practices completed after every entry/session of care at our clinic. All high touch areas cleaned at a higher frequency than recommended by Health Canada. Daily records kept with our procedures.
• Hand Washing
  All entrants are asked to wash their hands both on entry and exit, and frequently while at the clinic. Several disinfecting stations are also available as well throughout the clinic to use and at the entry.
• PPE
  Utilized by staff as per Ministry and College guidelines. All entrants must have a mask on to enter the clinic and remain on during your session.
• Staff Training
  Proper PPE use, disinfecting procedures, hand washing, good hygiene practices and Screening protocol
• Physical Distancing
  In person Physiotherapy does not allow for distancing between you and your therapist. We do our best to keep you distant from other staff and patients while in our clinic. Much of your care is completed in a private treatment room with your therapist. Should you need our gym facilities, we do limit the number of patients in this area, as well as our waiting area. If you are not comfortable with close contact one-on-one care, you can complete your sessions through telerehabilitation (see below).
• Minimizing Contact
  – Touchless payments available.
  – Book your appointments on-line or by phone and avoid walk-ins.
  – Please avoid bringing companions or extra items to the clinic.
  – Reduced scheduling to allow for disinfecting between patients and minimized exposure to other people.
  – We have protective barriers between you and our administrators during check in and out needs.
  – Electronic copies of your receipts, exercises, and forms can be found in your confidential patient portal and or your email.
• Telerehabilitation
  Telerehabilitation is an electronic virtual Physiotherapy session, similar to facetime or zoom but through a confidential and secure network that allows you to benefit from our services in the comfort of your home. All you require, is a device with audio ability like a cell phone, tablet, laptop or computer. We suggest you set-up in a quiet and private area of your home with enough space to sit, stand, lie down to perform various movements for your assessment or treatment. Book these appointments by calling our office at: 705-327-0008 and we will send you a secure link for your session.

FAQs

How do I schedule an appointment?

• The quickest and easiest option is to book through our easy-to-use patient portal. It can be accessed through this link (https://mariposa.juvonno.com/plogin.php) or by hitting the make appointment tab at the top of this screen. Use your email as your username and make up a confidential password to make a secure account. The other great asset to our portal is that you can even book your appointments when we are closed, and you are in the comfort of your own home. It also gives you access to all your receipts, exercises, documentation, and our schedule. You can even email us or upload documents to us right from the portal.
• You can call us directly at 705-327-0008 and speak with one of our administrative assistants.
• You can email us at: info@mariposaphysio.ca to request an appointment or ask us questions.

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What is best to wear to my Physiotherapy sessions?

• Loose fitted clothing is helpful.An option of a tank top for neck and upper body needs, or shorts for lower body needs are helpful be able to work on the areas in need.Bring along a pair of indoor supportive shoes as well.
• Please remove all jewellery, belts or items that may get in the way of your treatments.
• We do ask you to remove outdoor footwear in our waiting area.

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How long are my sessions?

• This varies depending on your needs. Assessments are 40 minutes to 1 hour in length. Treatments may be 20 minutes to 1 hour long, and in some instances, up to 1.5 hours long. Ask your therapist during your assessment to clarify your needs moving forward.

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Does insurance cover Physiotherapy?

• In many instances yes. Your individual insurance plan may have guidelines to follow to qualify for coverage. Although a referral is generally not required to see a Physiotherapist, some companies still require one for you to use your insurance. If you are unsure, it is always best to call them in advance and discuss your policy. They can also tell you the amount they cover for the sessions and if there are any limitations. Many companies will allow for direct billing and for those who do, we provide a free service to assist you in the submission of your claim.
• We also accept patients who may be covered under the Worker’s Safety & Insurance Board (WSIB) for those injuries sustained on the job. In addition, we assess and treat patients who sustained injuries through a Motor vehicle collision. These claims need pre-approval to begin your care. Call our office and we will be happy to help you navigate the process to get your claim processed and approved. 705-327-0008.

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Tell me about the training & qualifications of a Physiotherapist to treat my injuries?

• Physiotherapists require an undergraduate degree, prior to acceptance into a Master level professional degree program in Physiotherapy.During this training they undergo anatomical, theoretical and ethics training, along with physical skills development both in class and in mentorship through numerous clinical placements.Post graduation they are required to pass both a written and oral practical National examination to be licensed to practiced and be able to utilize the title Physiotherapist or Physical Therapist (PT).
• Physiotherapists are lifelong learners! This is essential to keep up with current research and new skill development, to be sure you receive that best possible care. You can read about each of our therapist’s individual post graduate accomplishments in their bios under the Professionals tab at the top of this page.
• Our therapists are registered with the College of Physiotherapists of Ontario, who regulates our profession.
• Some of our therapists are registered with the College of Physiotherapists of Ontario for the controlled acts of spinal manipulation, acupuncture and internal palpation, which is a requirement to provide these services.

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Which Therapist is best for my care?

• Each of our therapists are skilled to treat most conditions. There are a few areas that may be unique skills that only some therapists provide. For instance, Acupuncture, Pelvic Health and Lymphedema are a few areas of care that require specific post graduate studies/certification. Look for a therapist with these credentials should you require these services.